MetroDirect Website Management | Mobile & Home Stereo Customer Service

LOWEST SHIPPING CHARGES IN THE INDUSTRY

CLICK BELOW ON THE CATEGORY OF SHIPPING INFORMATION YOU ARE INTERESTED IN

DETERMINING SHIPPING & HANDLING COSTS
ESTIMATING SHIPPING TIME
HOURS OF OPERATION
MAIN CAUSES OF SHIPPING DELAYS
DOMESTIC SHIPPING POLICIES
INTERNATIONAL SHIPPING (No Longer Available)
SHIPPING METHODS WE USE
SHIPPING TIMES (Including Foreign Military Shipments)
BACK ORDERS
DOMESTIC SHIPPING & HANDLING CHARGES

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DETERMINING SHIPPING & HANDLING COSTS
The easiest way to find out exactly what the S&H charges on any product or order will be is to simply add the item(s) to your shopping cart. When you do this you will be shown a screen that displays the total cost of the merchandise, the shipping & handling charges, and a grand total. At this point in the process, you are not in any way obligated to follow through and submit the order, and can either adjust the assortment and quantities of merchandise in your cart or simply abandon the page.

(Back To The Category List)

ESTIMATING SHIPPING TIME
We are sorry but we cannot notify customers at each step of the fulfillment process. To get an idea of how long it will take to receive your order, first, allow a few days for your payment to reach us. If it is an approved credit card or PayPal payment, it will be processed immediately. Once received, money orders and cashier's checks under $200.00 are treated as cash payments. If you send a check, your order will be held for a minimum of 14 days from the date of deposit before shipping is scheduled. Orders over $200.00 paid by money order, cashier's check, or certified check, are subject to the same 14-day holding period (see our Policies for more information on these payments).

Once we receive and have confirmed your payment, shipping is usually scheduled within one to two business days (NOTE: Orders under $75.00 and those going to PO boxes or non-US military addresses, may require a week or more to ship.). Allow another three to seven business days for delivery (depending on how far you are from the U.S. East Coast), and that should give you an idea of when the order will reach you. (NOTE: "business days" include only Monday through Friday, and exclude weekends and holidays. For example, if we receive a payment on Friday and the following Monday is a holiday, shipping may not take place until Tuesday or Wednesday).

If you have sent a Postal money order for less than $200.00, or have paid by PayPal or credit card, and do not receive your order within 21 days, please contact us again and include your name & shipping address, plus all details of the order and your e-mail address.

HOURS OF OPERATION
We are open from 10:00 AM to 4:00 PM weekdays. Orders received after 4:00 PM on non-holiday weekdays are considered received on the next business day. For example, an order received after 4:00 PM on non-holiday Friday is received by us the following non-holiday Monday. Orders received on the day prior to a holiday, are received by us the following business day (which does not include weekend days). Please take these hours into consideratiin when calculating shipping times.

(Back To The Category List)

THE MAIN CAUSES OF SHIPPING DELAYS
1) You paid by check in any amount, or by a bank money order, cashier's check, or certified check over $200.
2) Your shipping address is a P.O. box or a foreign military address (FPO, APO, etc.) (see Shipping Times).
3) Your order was under $75.00 (see Shipping Times).
4) You made a request on your order form for shipment to an alternative address from the address on your credit card account or the PayPal Confirmed address. We do not ship to such alternative addresses.
5) You made a request on your order form for a package to be left by the carrier without requiring a signature. Such requests automatically trigger a preliminary fraud investigation.
6) Your order contained several items (sometimes items must be shipped from different warehouses, and may arrive separately at different times).
7) The e-mail address on your order form is invalid, not working, or has been changed. If this is the case, we may have tried unsucessfully to contact you with information concerning a possible shipment delay.
8) You made an error in the address on your order form (recheck your copy for errors).
9) You submitted an order to be shipped to Alaska, Hawaii, or a foreign military address, without first contacting us for the additional shipping and handling charges. .(PLEASE NOTE: We no longer ship to Guam, Puerto Rico or other non-Continental US locations under any circumstances)

(Back To The Category List)

DOMESTIC SHIPPING
We do not, under any circumstances, neogiate shipping & handling charges. The rates listed on this page apply to destinations within the lower 48 U.S. states only. For shipments to Hawaii, Alaska, or to foreign military addresses, please contact us before making payment to find out the shipping & handling charge on your order. We are sorry, but because of the extreme expense in shipping and handling, we no longer ship speaker boxes or other heavy items, such as speakers with large magnets, to Alaska, Hawaii, or to foreign military addresses (APO, FPO, etc.).

(Back To The Category List)

INTERNATIONAL SHIPPING
We no longer accept any orders for shipment outside the US
The present economics of transportation make it prohibitively expensive to ship our products outside the US. This, coupled with an enormous increase in international credit card fraud and payment counterfeiting, has forced us to discontinue all shipments to non-US locations. We sincerely regret this situation, and if at some future time the efficiency of transport and other circumstances make it possible, we will be happy to serve the needs of all the world once again.

(Back To The Category List)

SHIPPING METHODS
Domestic shipments are sent by either USPS Parcel Post, USPS Priority Mail, or UPS ground, at OUR discretion. Because the size of the order and the type of merchandise being shipped dictate the shipping method, we cannot ship via a specific carrier at the customer's request. Shipments to Alaska, Hawaii, or to foreign military addresses, are sent by USPS only.

(Back To The Category List)

SHIPPING TIMES
NOTE: Orders under $75.00 and those going to PO boxes or non-US military addresses (see below), may require up to a week to ship. All other orders are normally shipped on the first or second weekday following receipt and confirmation of payment (except for holidays). Credit card & PayPal payments are considered confirmed upon receipt and/or credit card charge confirmation. Payments under $200.00 made by money order, cashier's check, or certified check are considered confirmed upon receipt. All orders paid for by check, and orders over $200.00 paid by bank money order, cashier's check, or certified check will be held for a minimum of 14 days before shipping is scheduled (see our Policies for more information on such payments).

Shipments are made from one of three locations, depending upon the type of merchandise ordered and where that merchandise is currently in stock. These locations include warehouses in Ohio & North Florida, and our service center at P.O. Box 654, Elfers, FL 34680.

SHIPMENTS TO FOREIGN MILITARY ADDRESSES
Because our warehouses ship only via UPS, and UPS cannot deliver to foreign military addresses, we will often have to have foreign military orders shipped to our service center in Central Florida first, then re-pack and re-ship them to the military address. For this reason, there will be an extra S&H charge, and you must contact us before placing the order for the costs. Also note that there can be a delay of up to seven days before the order is shipped to its ultimate destination. We are sorry, but we do not ship speaker boxes or other heavy items of any kind to foreign military addresses.

(Back To The Category List)

BACK ORDERS
Though our clients' make every effort to stock all items, we will occasionally not have a particular item in stock. In this case, you will receive a back order notification with an estimate of the time delay in shipping your order.

(Back To The Category List)

DOMESTIC SHIPPING & HANDLING CHARGES

ALL WOOFER BOX ORDERS (empty or with speakers)
If UPS Shippable, $15.00 to $45.00 shipping & handling each, depending upon size and weight. Some larger loaded boxes are not UPS Shippable and must be shipped via commercial carrier. In these cases, higher shipping charges will apply. No shipments outside the continental US or to foreign military addresses (FPO, APO etc.)

SOME LARGER WOOFERS & AMPS, AS WELL AS SOME SPECIALTY PRODUCTS carry special shipping & handling charges due to weight and/or size & fragility.

ORDERS NOT CONTAINING WOOFER BOXES OR WOOFERS WITH LARGE MAGNETS
(The minimum shipping & handling charge is $4.75)

Orders Totaling Under $25 -- $4.75 S&H
Orders Totaling Between $25 And $50 -- $12.00 S&H
Orders Totaling Between $50 And $100 -- $15.00 S&H
Orders Totaling Between $100 And $400 -- 18.00 S&H
Orders Totaling Over $400 -- $25.00 S&H

To Learn How To Place An Order
Please Visit Our Order Page

(Back To The Category List)

MetroDirect Website Management
A Division Of MetroDirect Communications
Web Site Design, Hosting, Promotion, And Management
Our Policies -- About Shipping -- How To Order -- Order Inquiry -- Contact Us
Copyright © 2000 - 2006 MetroDirect Communications. Use of any material appearing on this site without specific written permission from MetroDirect Communications is prohibitied by law.

		Wood Sculpture by R. LeBeaux

*Our Policies -- About Shipping -- How To Order -- Order Inquiry -- Contact Us*
Shipping & Handling Information

	LOWEST SHIPPING CHARGES IN THE INDUSTRY CLICK BELOW ON THE CATEGORY OF SHIPPING INFORMATION YOU ARE INTERESTED IN DETERMINING SHIPPING & HANDLING COSTS ESTIMATING SHIPPING TIME HOURS OF OPERATION MAIN CAUSES OF SHIPPING DELAYS DOMESTIC SHIPPING POLICIES INTERNATIONAL SHIPPING (No Longer Available) SHIPPING METHODS WE USE SHIPPING TIMES (Including Foreign Military Shipments) BACK ORDERS DOMESTIC SHIPPING & HANDLING CHARGES ****************************** DETERMINING SHIPPING & HANDLING COSTS The easiest way to find out exactly what the S&H charges on any product or order will be is to simply add the item(s) to your shopping cart. When you do this you will be shown a screen that displays the total cost of the merchandise, the shipping & handling charges, and a grand total. At this point in the process, you are not in any way obligated to follow through and submit the order, and can either adjust the assortment and quantities of merchandise in your cart or simply abandon the page. (Back To The Category List) ESTIMATING SHIPPING TIME We are sorry but we cannot notify customers at each step of the fulfillment process. To get an idea of how long it will take to receive your order, first, allow a few days for your payment to reach us. If it is an approved credit card or PayPal payment, it will be processed immediately. Once received, money orders and cashier's checks under $200.00 are treated as cash payments. If you send a check, your order will be held for a minimum of 14 days from the date of deposit before shipping is scheduled. Orders over $200.00 paid by money order, cashier's check, or certified check, are subject to the same 14-day holding period (see our Policies for more information on these payments). Once we receive and have confirmed your payment, shipping is usually scheduled within one to two business days (NOTE: Orders under $75.00 and those going to PO boxes or non-US military addresses, may require a week or more to ship.). Allow another three to seven business days for delivery (depending on how far you are from the U.S. East Coast), and that should give you an idea of when the order will reach you. (NOTE: "business days" include only Monday through Friday, and exclude weekends and holidays. For example, if we receive a payment on Friday and the following Monday is a holiday, shipping may not take place until Tuesday or Wednesday). If you have sent a Postal money order for less than $200.00, or have paid by PayPal or credit card, and do not receive your order within 21 days, please contact us again and include your name & shipping address, plus all details of the order and your e-mail address. HOURS OF OPERATION We are open from 10:00 AM to 4:00 PM weekdays. Orders received after 4:00 PM on non-holiday weekdays are considered received on the next business day. For example, an order received after 4:00 PM on non-holiday Friday is received by us the following non-holiday Monday. Orders received on the day prior to a holiday, are received by us the following business day (which does not include weekend days). Please take these hours into consideratiin when calculating shipping times. (Back To The Category List) THE MAIN CAUSES OF SHIPPING DELAYS 1) You paid by check in any amount, or by a bank money order, cashier's check, or certified check over $200. 2) Your shipping address is a P.O. box or a foreign military address (FPO, APO, etc.) (see Shipping Times). 3) Your order was under $75.00 (see Shipping Times). 4) You made a request on your order form for shipment to an alternative address from the address on your credit card account or the PayPal Confirmed address. We do not ship to such alternative addresses. 5) You made a request on your order form for a package to be left by the carrier without requiring a signature. Such requests automatically trigger a preliminary fraud investigation. 6) Your order contained several items (sometimes items must be shipped from different warehouses, and may arrive separately at different times). 7) The e-mail address on your order form is invalid, not working, or has been changed. If this is the case, we may have tried unsucessfully to contact you with information concerning a possible shipment delay. 8) You made an error in the address on your order form (recheck your copy for errors). 9) You submitted an order to be shipped to Alaska, Hawaii, or a foreign military address, without first contacting us for the additional shipping and handling charges. .(PLEASE NOTE: We no longer ship to Guam, Puerto Rico or other non-Continental US locations under any circumstances) (Back To The Category List) DOMESTIC SHIPPING We do not, under any circumstances, neogiate shipping & handling charges. The rates listed on this page apply to destinations within the lower 48 U.S. states only. For shipments to Hawaii, Alaska, or to foreign military addresses, please contact us before making payment to find out the shipping & handling charge on your order. We are sorry, but because of the extreme expense in shipping and handling, we no longer ship speaker boxes or other heavy items, such as speakers with large magnets, to Alaska, Hawaii, or to foreign military addresses (APO, FPO, etc.). (Back To The Category List) INTERNATIONAL SHIPPING We no longer accept any orders for shipment outside the US The present economics of transportation make it prohibitively expensive to ship our products outside the US. This, coupled with an enormous increase in international credit card fraud and payment counterfeiting, has forced us to discontinue all shipments to non-US locations. We sincerely regret this situation, and if at some future time the efficiency of transport and other circumstances make it possible, we will be happy to serve the needs of all the world once again. (Back To The Category List) SHIPPING METHODS Domestic shipments are sent by either USPS Parcel Post, USPS Priority Mail, or UPS ground, at OUR discretion. Because the size of the order and the type of merchandise being shipped dictate the shipping method, we cannot ship via a specific carrier at the customer's request. Shipments to Alaska, Hawaii, or to foreign military addresses, are sent by USPS only. (Back To The Category List) SHIPPING TIMES NOTE: Orders under $75.00 and those going to PO boxes or non-US military addresses (see below), may require up to a week to ship. All other orders are normally shipped on the first or second weekday following receipt and confirmation of payment (except for holidays). Credit card & PayPal payments are considered confirmed upon receipt and/or credit card charge confirmation. Payments under $200.00 made by money order, cashier's check, or certified check are considered confirmed upon receipt. All orders paid for by check, and orders over $200.00 paid by bank money order, cashier's check, or certified check will be held for a minimum of 14 days before shipping is scheduled (see our Policies for more information on such payments). Shipments are made from one of three locations, depending upon the type of merchandise ordered and where that merchandise is currently in stock. These locations include warehouses in Ohio & North Florida, and our service center at P.O. Box 654, Elfers, FL 34680. SHIPMENTS TO FOREIGN MILITARY ADDRESSES Because our warehouses ship only via UPS, and UPS cannot deliver to foreign military addresses, we will often have to have foreign military orders shipped to our service center in Central Florida first, then re-pack and re-ship them to the military address. For this reason, there will be an extra S&H charge, and you must contact us before placing the order for the costs. Also note that there can be a delay of up to seven days before the order is shipped to its ultimate destination. We are sorry, but we do not ship speaker boxes or other heavy items of any kind to foreign military addresses. (Back To The Category List) BACK ORDERS Though our clients' make every effort to stock all items, we will occasionally not have a particular item in stock. In this case, you will receive a back order notification with an estimate of the time delay in shipping your order. (Back To The Category List) DOMESTIC SHIPPING & HANDLING CHARGES ALL WOOFER BOX ORDERS (empty or with speakers) If UPS Shippable, $15.00 to $45.00 shipping & handling each, depending upon size and weight. Some larger loaded boxes are not UPS Shippable and must be shipped via commercial carrier. In these cases, higher shipping charges will apply. No shipments outside the continental US or to foreign military addresses (FPO, APO etc.) SOME LARGER WOOFERS & AMPS, AS WELL AS SOME SPECIALTY PRODUCTS carry special shipping & handling charges due to weight and/or size & fragility. ORDERS NOT CONTAINING WOOFER BOXES OR WOOFERS WITH LARGE MAGNETS (The minimum shipping & handling charge is $4.75) Orders Totaling Under $25 -- $4.75 S&H Orders Totaling Between $25 And $50 -- $12.00 S&H Orders Totaling Between $50 And $100 -- $15.00 S&H Orders Totaling Between $100 And $400 -- 18.00 S&H Orders Totaling Over $400 -- $25.00 S&H To Learn How To Place An Order Please Visit Our Order Page (Back To The Category List) MetroDirect Website Management A Division Of MetroDirect Communications** Web Site Design, Hosting, Promotion, And Management *Our Policies -- About Shipping -- How To Order -- Order Inquiry -- Contact Us* Copyright © 2000 - 2006 MetroDirect Communications. Use of any material appearing on this site without specific written permission from MetroDirect Communications is prohibitied by law.