MetroDirect Website Management | Mobile & Home Stereo Customer Service

In Response To Your Order Inquiry

PLEASE NOTE: All inquiries must contain the original order number, preferably in the subject line of the message. Without the order number, we cannot trace your order or confirm that you are our customer. If you fail to include the order number, you will receive an auto-reply requesting it before any information can be given.

As stated in the Order Confirmation Message you received, we ask that customers wait at least Ten Working Days without receipt of their order before making an inquiry as to the status of a shipment (for mail-in payments: money order payments, please add 10 days to this to allow for receipt of your payment - check payments, add 21 days to allow for receipt of payment and the mandatory holding period). This is because most shipments will have been received by that time and, if there was to be any undue delay for any reason, we would have contacted you within Four to Five Working Days of the date the order was placed (or mail-in payment was received and approved). Please note that Working Days are Monday through Friday, not counting weekends or holidays. For information on standard shipping times click here. (If you did not receive an Order Confirmation Notice, this indicates that there is either a problem with the e-mail address you entered on the order form, or you placed a Mail-In-Payment order, for which no confirmation notice is sent). Include the Order Number in the Subject Line of all communications.

HOURS OF OPERATION
We are open from 10:00 AM to 4:00 PM weekdays. Orders received after 4:00 PM on non-holiday weekdays are considered received on the next business day. For example, an order received after 4:00 PM on non-holiday Friday is received by us the following non-holiday Monday. Orders received on the day prior to a holiday, are received by us the following business day (which does not include weekend days). Please take these hours into consideratiin when calculating shipping times.

TRACKING NUMBERS
Our Policies do not allow for the issuance of Tracking Numbers upon request, until after Ten Working Days have passed since payment was received and confirmed / approved. If sufficient time has elapsed without receipt of your order, we will be happy to track it for you. Please always include the Order Number in the Subject Line of your e-mails when making any inquiries. NOTE: Some smaller orders, those going to P.O. boxes, and those to be shipped to US locations outside the lower 48 Continental US, are shipped via Priority Mail and have no tracking numbers.

E-MAIL NOTIFICATION OF SHIPMENT(S)
Since all our orders are shipped promptly, we do not send e-mail notifications telling the customer when an order has been shipped. If there are problems with a shipment, you will be informed. Otherwise, you can assume that your order is being processed in the normal manner and will be shipped according to our Standard Shipping Procedures.

OUR LOCATIONS
Please understand that all of our clients' warehousing and shipping facilities are located on the East Coast and in the Eastern Midwest of the US, as this will influence shipping times, depending upon your location.

The following are the most common reasons for delayed shipments:

CREDIT CARD & PAYPAL ORDERS
1) A request to ship to an address that does not exactly match the address on the credit card or PayPal account, or that is not registered as an alternative shipping address on the account.
2) A request to leave the package unattended, without requiring a signature.
3) Orders to be shipped to a PO box or a foreign military address, or orders under $75.00.
4) Orders for which the credit card charge is declined by the bank.
5) Orders placed using non-US credit cards or with delivery addresses outside the US (such orders are not accepted).
6) Orders to be delivered to Alaska or Hawaii, for which the extra shipping charges have not been requested prior to placing the order).
7) Orders to be shipped to non-US military (APO, FPO, etc.) addresses. For all such orders, you must first contact us to determine the additional service charges, and understand that there will be a slight shipping delay.
8) Your order contained several items (sometimes items must be shipped from different warehouses, and may arrive separately at different times).
9) The e-mail address on your order form is invalid, not working, or has been changed. If this is the case, we may have tried unsuccessfully to contact you with information concerning a possible shipment delay.
10) You made an error in the address on your order form (recheck your copy for errors).

MAILED IN PAYMENTS
1) You paid by personal or business check.
2) You paid by bank money order, cashier's check, or certified check over $200.00.
3) Your shipping address is a PO box (see Shipping Times).
4) Your order was under $75.00 (see Shipping Times).
5) Your order contained several items (sometimes items must be shipped from different warehouses, and may arrive separately at different times).
6) The e-mail address on your order form is invalid, not working, or has been changed. If this is the case, we may have tried unsuccessfully to contact you with information concerning a possible shipment delay.
7) You made an error in the address on your order form (recheck your copy for errors).
8) You sent cash in the mail. Sending cash in the mail is strongly discouraged, as this leaves you with no way to prove you have made payment, and we cannot be responsible for such payments. Along the way, mail passes through the hands of dozens of people, any one of whom can steal the cash or the entire piece of mail. There is also the possibility of mail being lost, in which case you have no way of retrieving your payment if you have sent cash.
9) You submitted an order to be shipped to Alaska, Hawaii, or to a foreign military address without following our General Policies (PLEASE NOTE: We no longer ship to Guam, Puerto Rico or other non-Continental US locations under any circumstances)

SHIPPING TIMES
NOTE: Orders under $75.00 and those going to PO boxes or non-US military addresses, may require a week or more to ship. Shipments to foreign military addresses will often require an additional service charge. All other orders are normally shipped within two business days following receipt of confirmed payment (we do not process or ship orders on weekends or holidays). Credit card and PayPal payments are considered confirmed upon receipt and/or credit card charge confirmation. Payments under $200.00 made by money order, cashiers check or certified check are considered confirmed upon receipt. Orders paid for by personal or business check will be held for a minimum of 14 days from the date of deposit before shipping is scheduled. Because of the possibility of counterfeiting, the same 14 day holding period now applies to orders over $200.00 paid for by money order, cashiers check or certified check. For complete details on all aspects of our shipping services, Click Here.

CONTACT PAGE

MetroDirect Website Management
A Division Of MetroDirect Communications
Web Site Design, Hosting, Promotion, And Management
Our Policies -- About Shipping -- How To Order -- Order Inquiry -- Contact Us
Copyright © 2000 - 2006 MetroDirect Communications. Use of any material appearing on this site without specific written permission from MetroDirect Communications is prohibitied by law.

		Wood Sculpture by R. LeBeaux

*Our Policies -- About Shipping -- How To Order -- Order Inquiry -- Contact Us*
Order Inquiry Page

	In Response To Your Order Inquiry PLEASE NOTE: All inquiries must contain the original order number, preferably in the subject line of the message. Without the order number, we cannot trace your order or confirm that you are our customer. If you fail to include the order number, you will receive an auto-reply requesting it before any information can be given. As stated in the Order Confirmation Message you received, we ask that customers wait at least Ten Working Days without receipt of their order before making an inquiry as to the status of a shipment (for mail-in payments: money order payments, please add 10 days to this to allow for receipt of your payment - check payments, add 21 days to allow for receipt of payment and the mandatory holding period). This is because most shipments will have been received by that time and, if there was to be any undue delay for any reason, we would have contacted you within Four to Five Working Days of the date the order was placed (or mail-in payment was received and approved). Please note that Working Days are Monday through Friday, not counting weekends or holidays. For information on standard shipping times click here. (If you did not receive an Order Confirmation Notice, this indicates that there is either a problem with the e-mail address you entered on the order form, or you placed a Mail-In-Payment order, for which no confirmation notice is sent). Include the Order Number in the Subject Line of all communications. HOURS OF OPERATION We are open from 10:00 AM to 4:00 PM weekdays. Orders received after 4:00 PM on non-holiday weekdays are considered received on the next business day. For example, an order received after 4:00 PM on non-holiday Friday is received by us the following non-holiday Monday. Orders received on the day prior to a holiday, are received by us the following business day (which does not include weekend days). Please take these hours into consideratiin when calculating shipping times. TRACKING NUMBERS Our Policies do not allow for the issuance of Tracking Numbers upon request, until after Ten Working Days have passed since payment was received and confirmed / approved. If sufficient time has elapsed without receipt of your order, we will be happy to track it for you. Please always include the Order Number in the Subject Line of your e-mails when making any inquiries. NOTE: Some smaller orders, those going to P.O. boxes, and those to be shipped to US locations outside the lower 48 Continental US, are shipped via Priority Mail and have no tracking numbers. E-MAIL NOTIFICATION OF SHIPMENT(S) Since all our orders are shipped promptly, we do not send e-mail notifications telling the customer when an order has been shipped. If there are problems with a shipment, you will be informed. Otherwise, you can assume that your order is being processed in the normal manner and will be shipped according to our Standard Shipping Procedures. OUR LOCATIONS Please understand that all of our clients' warehousing and shipping facilities are located on the East Coast and in the Eastern Midwest of the US, as this will influence shipping times, depending upon your location. The following are the most common reasons for delayed shipments: CREDIT CARD & PAYPAL ORDERS 1) A request to ship to an address that does not exactly match the address on the credit card or PayPal account, or that is not registered as an alternative shipping address on the account. 2) A request to leave the package unattended, without requiring a signature. 3) Orders to be shipped to a PO box or a foreign military address, or orders under $75.00. 4) Orders for which the credit card charge is declined by the bank. 5) Orders placed using non-US credit cards or with delivery addresses outside the US (such orders are not accepted). 6) Orders to be delivered to Alaska or Hawaii, for which the extra shipping charges have not been requested prior to placing the order). 7) Orders to be shipped to non-US military (APO, FPO, etc.) addresses. For all such orders, you must first contact us to determine the additional service charges, and understand that there will be a slight shipping delay. 8) Your order contained several items (sometimes items must be shipped from different warehouses, and may arrive separately at different times). 9) The e-mail address on your order form is invalid, not working, or has been changed. If this is the case, we may have tried unsuccessfully to contact you with information concerning a possible shipment delay. 10) You made an error in the address on your order form (recheck your copy for errors). MAILED IN PAYMENTS 1) You paid by personal or business check. 2) You paid by bank money order, cashier's check, or certified check over $200.00. 3) Your shipping address is a PO box (see Shipping Times). 4) Your order was under $75.00 (see Shipping Times). 5) Your order contained several items (sometimes items must be shipped from different warehouses, and may arrive separately at different times). 6) The e-mail address on your order form is invalid, not working, or has been changed. If this is the case, we may have tried unsuccessfully to contact you with information concerning a possible shipment delay. 7) You made an error in the address on your order form (recheck your copy for errors). 8) You sent cash in the mail. Sending cash in the mail is strongly discouraged, as this leaves you with no way to prove you have made payment, and we cannot be responsible for such payments. Along the way, mail passes through the hands of dozens of people, any one of whom can steal the cash or the entire piece of mail. There is also the possibility of mail being lost, in which case you have no way of retrieving your payment if you have sent cash. 9) You submitted an order to be shipped to Alaska, Hawaii, or to a foreign military address without following our General Policies (PLEASE NOTE: We no longer ship to Guam, Puerto Rico or other non-Continental US locations under any circumstances) SHIPPING TIMES NOTE: Orders under $75.00 and those going to PO boxes or non-US military addresses, may require a week or more to ship. Shipments to foreign military addresses will often require an additional service charge. All other orders are normally shipped within two business days following receipt of confirmed payment (we do not process or ship orders on weekends or holidays). Credit card and PayPal payments are considered confirmed upon receipt and/or credit card charge confirmation. Payments under $200.00 made by money order, cashiers check or certified check are considered confirmed upon receipt. Orders paid for by personal or business check will be held for a minimum of 14 days from the date of deposit before shipping is scheduled. Because of the possibility of counterfeiting, the same 14 day holding period now applies to orders over $200.00 paid for by money order, cashiers check or certified check. For complete details on all aspects of our shipping services, Click Here. HOURS OF OPERATION We are open from 10:00 AM to 4:00 PM weekdays. Orders received after 4:00 PM on non-holiday weekdays are considered received on the next business day. For example, an order received after 4:00 PM on non-holiday Friday is received by us the following non-holiday Monday. Orders received on the day prior to a holiday, are received by us the following business day (which does not include weekend days). Please take these hours into consideratiin when calculating shipping times. CONTACT US If the waiting period(s) mentioned above are over, and you still have questions concerning your order, please visit our. . . CONTACT PAGE MetroDirect Website Management A Division Of MetroDirect Communications Web Site Design, Hosting, Promotion, And Management *Our Policies -- About Shipping -- How To Order -- Order Inquiry -- Contact Us* Copyright © 2000 - 2006 MetroDirect Communications. Use of any material appearing on this site without specific written permission from MetroDirect Communications is prohibitied by law.